Hotel front office management / James A. Bardi.
Tác giả: Bardi, James A.
Đồng tác giả: Bling Thị Banh.
Vật mang tin:
SáchXuất bản: Hoboken, N.J. : John Wiley & Sons, c2011Ấn bản: 5th ed.Mô tả vật lý: xv, 492 p. : ill. ; 25 cm.Số ISBN: 9780470637524 (acidfree paper); 0470637528 (acidfree paper).Chủ đề: Hotel managementPhân loại DDC: 647.94/068 Tóm tắt: "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher.
| Kiểu tài liệu | Thư viện lưu trữ | Ký hiệu phân loại | Trạng thái | Ngày hết hạn |
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Library Quynh
Thư viện thực hành |
647.94/068 (Xem kệ sách) | Sẵn sàng |
Includes bibliographical references and index.
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher.
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