000			01973cam a22003014a 4500
999			_c11536 _d11536
001			16419377
003			OSt
005			20230729075838.0
008			100816s2011 njua b 001 0 eng
010			_a 2010035007
020			_a9780470637524 (acidfree paper)
020			_a0470637528 (acidfree paper)
035			_a(OCoLC)ocn617508796
040			_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dDLC
042			_apcc
050	0	0	_aTX911.3.M27 _bB35 2011
082	0	0	_a647.94/068 _222
100	1		_aBardi, James A., _d1947-
245	1	0	_aHotel front office management / _cJames A. Bardi.
250			_a5th ed.
260			_aHoboken, N.J. : _bJohn Wiley & Sons, _cc2011.
300			_axv, 492 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
520			_a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- _cProvided by publisher.
650		0	_aHotel management.
700			_aBling Thị Banh
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cSTK